FAQ

General Related

What is the minimum order?

Our minimum order for paperboard (folding carton) and corrugated is 250 units.

Rigid boxes have a minimum of 500 units.

To take advantage of our lowest price, the suggestive minimum for freedom paperboard& freedom corrugated are 1000 units& 500 units respectively

For special request, please check with product specialist.

How will you pack my products?

We always pack them with Kraft paper + packing bundle for corrugated boxes, and master carton for rigid gift boxes and printed paper products. if you have customized packing requirements, let us know in advance, we should meet with your demand.

How can I get a sample?

We offer custom samples.

You need to provide all the specifications needed, along with a dieline with the artwork and then a product specialist will help you get your samples produced. Production and delivery times will differ based on the type of sample you required. Please contact one of our product specialists for more details!

You may request these 3 types of samples before production:

·       Blank Sample - Typical way to check the dimension, structure, and stocks of your packaging product. Also called plain / unprinted sample.

·       Digital Sample - Used for checking the artwork layout and placement in addition to features of blank sample.

·       Full Production Grade Sample - The most expensive sample, but all the specifications and options will be the same as mass production.

Sample costs

Stock samples are free, no matter it’s a box or paper material. Customized samples are charges.

How can I get s a suitable size for the paper packaging?

Just measure the length, width and height of the products, tell us, then we can give you guidance. also please click the design guidance page for more support.

How many colors can be printed on my boxes & bags?

Actually there are no limits for the colors, you can print as many as 20 colors ( CMYK + Pantone colors), just let us know in advance and we will send you a small layout in advance.

Can I have a faster delivery?

Yes, we have 3 days lead time service and 10 days delivery time service, it costs. 

Why the FOB price is so high to a small order?

There are two fixed fees which will be charged from you no matter the quantity is big or small. They are the Customs fees and factory fees.

Sales Related

How do I receive a quote?

The best and quickest way to get a quote is by visiting the Request a Quote page or you can visit one of the product pages, call, email or chat.

To quote you accurately, please be ready to provide the following details: 
1) Product Specifications
2) Box Dimensions
3) Type of Material (Folding Carton, Corrugated or Rigid)
4) Quantity of boxes
5) Location
6) Image reference link or attachment (helpful but not necessary)
7) Other details (if needed) 

You will typically receive your quote within 1-2 business days after submission.

Do you have price breaks?

Generally higher quantities will always result in lower cost per unit pricing. Please submit a quote or consult one of our Product specialists for more details.

What is the process of getting my boxes made?

Our general custom box process typically consists of:

1)        Specification & Project Consultation

2)        Quotation

3)        Payment

4)        Pre-press

5)        Sampling and production

6)        Shipping & Fulfillment

For more information, you can call, email or chat with one of our product specialist.

Structure Related

What types of boxes do you sell?

We offer a wide range of box options such as paperboard ( folding carton), corrugated and rigid boxes with fully customizable options.

How are dimensions measured?

Generally, measuring a box for packaging is based on the inner dimensions of the structure. This guarantees your products with fit properly within the box regardless of stock thickness. If you are looking to duplicated a box and provide outer dimensions, please inform a product specialist.

What is a diline and why is it important?

A dieline is the template/outline needed for the design/artwork of the box. It is essential to the cutting and creasing process give the appropriate information to our machines to precisely cut and fold areas where needed.

Can I order multiple artworks with the same type of box simultaneously?

Yes! This typical in many packaging production projects.

What is SBS?

SBS, also known as (Solid Bleached Sulfate) is a quality grade paper produced from bleached Virgin wood pulp. It is excellent material to print on, evenly absorbing ink and designs, with full flexibility offering many types of customization.

Printing Related

What is CMYK and why is it important for printing?

CMYK stands for Cyan, Magenta Yellow and Black. These colors are used for generating print outputs.

Before boxes are sent for printing, it is important that the artwork ( on illustrator) is converted from RGB to CMYK.

Not converting the color mode will result in color variance between what you see on your display compared to the final product

How do I place my artwork in the dieline?

You can check out our step- by step artwork preparation Guide on how to place your artwork onto our dieline temples.

What is the requirement for the artwork before production?

You can refer to the general artwork guidelines for the required instruction needed for box printing.

Can I print on both sides of the box?

Definitely! We are able to print on the outside(1-side) and the inside of boxes(2-side). Extra fees apply.

What is PMS and does it require extra cost?

The PMS( Pantone Matching Color ) is a standardized color matching system that ensures accuracy according to specific type of color and is coded through a numbering system(also known as Pantone). It widely used in packaging, printing, fashion, graphics and interior design.

Yes, PMS colors do add to the cost of printing.

What are additional process?

Additional processes refers to elements you can add to give your packaging even more brand personality. We offer :

Window patching, Embossing, Foil stamping, special Die cut, Spot UV

Extra fees apply.

What print coatings do you offers?

We provide several types of coating from AQ& UV to lamination. Speak with one of our product specialists to learn more!

Production Related

How can I save on shipping with very large orders?

There are two ways you can save on shipping:

1)        Minimize the size of your packaging and /or use standard structures, contact our specialist we will offer you an optimized size solution.

2)        Consider sea shipping. It can take up to 40-60 business days.

Where can you ship to?

We ship internationally, with minimal restrictions. To find out if your country is eligible, please contact one of our product specialists.

How do I get started with getting my boxes produced?

You can request a quote and get started by doing the following:

1)        Providing your specifications in one of the product page

2)        Sending us an email regarding your project

3)        Giving us a call and speak to one of our product specialist

What is the turnaround time for the project?

After artwork approval, for custom sampling, it is 5-7 business days production &3-7business days shipping. For folding carton& corrugated boxes, the turnaround time is 10-15 business days production & 5-7 business days shipping. For rigid boxes, the turnaround time is 25-30 business days production, 25-35 business days shipping.

Can I order separate artworks in one order?

Yes you can! More than one artwork in one production work is subject to additional charges.

How much is shipping?

Since all order are custom, shipping costs will vary depending on many factors. Consult one of our product specialists for more details regarding shipping.

Do you offer rush order?

Rush orders may or may not be available for certain periods of time in the year. Please speak to a Product specialist for more information.

What is the approval process before production?

The approval process before production consists of artwork approval by our designer, by the client, CTP approval from production and 3D rendering (if necessary)

What is prepress?

The prepress is the stage( or process) in which digital files are prepared for the printing press. Prepress turnaround time typically varies depending on the complexity of the project. it can take as quickly as several hours or several days.

How are boxes shipped?

Most of our boxes are shipped flat. Special structures, typically rigid box styles, usually need to be shipped as they are.

Troubleshooting

What is your refund policy?

Please refer to our terms and conditions for more details on our refund policy.